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All deliveries are sent by a tracked courier service; all costs are per order regardless of the number of items.
UK & NORTHERN IRELAND EXCLUDING THE CHANNEL ISLANDS AND THE EXTENDED AREAS: £7.00 – next day signed for delivery. Please note: during sale periods this may extend by two days.
EXTENDED AREAS: £15.00 – up to 2 working days. Please note: during sale periods this may extend by two days.
These are: Scottish Highlands and Islands, The Western Isles, Shetland, Isles of Scilly and Isle of Man.
EXPRESS EUROPEAN UNION: £25.00 - Up to 3 working days.Please note: during sale periods this may extend by two days.
STANDARD EUROPEAN UNION: £15.00 - Up to 7 working days.Please note: during sale periods this may extend by two days.
CHANNEL ISLANDS: £25.00 - Up to 3 working days.Please note: during sale periods this may extend by two days.
NON EU COUNTRIES: £37.50 - Up to 7 working days.Please note: during sale periods this may extend by two days.
PICK UP FROM OUR STORES: Free – normally this takes 2 hours during normal office hours. We will send you an e mail when it is ready to collect, please ring our customer service team on 0207 758 4122 before coming to store if you haven’t received this. Click here to view our shop opening times.
BFPO - British Forces Posted Overseas: please ring our customer service team on 0207 758 4122 to place your order.
PO BOX NUMBERS - We are unable to ship to these.
Please allow a further 2 working days on all destinations, including pick up from store, if alterations are required. Additionally, please allow an additional 2 working days on all destinations during busy periods. Please also note: goods ordered after 12.00 hrs will be shipped the following day.
Customers outside of the EU will NOT be charged UK VAT tax (at the current rate) however LOCAL GOVERNMENT AND IMPORT DUTIES may be levied on any goods dispatched by post and are payable by the customer upon receipt of your goods, these costs are non-refundable by Cordings, as they are out of our control. If any parcel is returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any cost we incur. Please note: in rare circumstances, we may fulfill your order from our two shops, if this is the case the order will be sent via two different courier companies, one of which does not offer text alerts on the status of your delivery. Orders will be charged using your selected currency, the exchange rate is set using the daily exchange rate.
We use DPD for our UK deliveries.
Once we have shipped your parcel, DPD will send you a text or email notification confirming a one hour delivery window plus a host of rescheduling options both the night before and on the day of delivery. You can let DPD know to leave the parcel in an assigned safe place, delivery to a specific neighbour, collect from a pick up shop and even change the address and delivery day.
Please return goods along with your returns form to:
You can also return the goods in person to either of our two stores.
Please note: We ask that all items are returned, no later than 14 days after delivery, in a saleable condition. You are responsible for the costs of returning goods to us. We would recommend for your own protection that you use a recorded delivery service. If you are returning a sale item, we can only offer store credit unless the goods are faulty. Items excluded from our goodwill returns policy include gift cards, altered/hemmed items (including hemmed trousers and covert coats with velvet collar), boxer shorts and socks. Refunds are based on the Sterling price, and are determined using the daily exchange rate. This can fluctuate from the price originally charged.
CHRISTMAS RETURNS POLICY
All items bought in December are eligible for a full refund until the 10th January, and an extended exchange and credit note policy up until the 31st January.
If you are returning goods from outside the EU please read the following carefully:
Many items that are returned to us get held up at customs due to incorrect labelling resulting in substantial customs charges and in some cases goods being returned to the sender (you). This often occurs to items coming back from the U.S. We are unable to accept, or refund, any such costs associated with return goods levied by customs or carriers. Please label both the outside of the package and the airway bill with the following phrase: ‘BRITISH RETURN GOODS’ This is very important as it prevents you, the customer, being charged any import duty or tax on goods that are simply being returned to the UK for exchange or refund.
Stylish and Understated at Every Turn. since 1839