• COVID-19 UPDATE
  • STORES TEMPORARILY CLOSED
  • ONLINE STORE ALSO CLOSED

DELIVERY

RETURNS

EXCHANGES

Delivery

UK & NORTHERN IRELAND

£7

Up to 4 working days

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All deliveries are by courier and require a signature. Please allow a further 2 working days on all destinations if alterations are required. Please allow an additional 2 working days on all destinations during December and Sale periods. Excludes Channel Islands. Please allow a further 7 working days on destinations if alterations are required.

EUROPEAN UNION STANDARD & CHANNEL ISLANDS

£15

Up to 8 working days

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All deliveries are by courier and require a signature. Please allow a further 7 working days on all destinations, including pick up from store, if alterations are required. Please allow an additional 2 working days on all destinations during December and Sale periods. Please note: Channel Islands customers will NOT be charged UK tax (currently at 20%) however local government import taxes and duties are payable upon receipt of your goods. These costs are non-refundable by Cordings, as they are out of our control. If any parcel is returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any cost we incur. Please allow a further 7 working days on destinations if alterations are required.

NON EU COUNTRIES

£37.50

Up to 8 working days

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All deliveries are by courier and require a signature. Please allow a further 2 working days on all destinations if alterations are required. Please allow an additional 2 working days on all destinations during December and Sale periods. Please note: customers outside of the EU will NOT be charged UK tax (currently at 20%) however local government import taxes and duties are payable upon receipt of your goods. These costs are non-refundable by Cordings, as they are out of our control. If any parcel is returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any cost we incur. Please allow a further 8 working days on destinations if alterations are required.

CLICK AND COLLECT

FREE

Collect in Store

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Available from Piccadilly, London or Westminster Arcade, Harrogate Please note: Only available via our Secure Checkout. You will be notified via e mail when your order is ready for collection. Please allow a further 7 working days on destinations if alterations are required.

BFPO

£7

Please Enquire

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British Forces Posted Overseas: please ring our customer services team on 0207 758 4122 to place your order.

PO BOX

N/A

N/A

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We are unable to ship to PO Boxes.

Returns

Please return goods along with your returns form to:

Customer Service
Cordings
19 Piccadilly
London
W1J 0LA

You can also return the goods in person to either of our two stores.

Please note: Due to the current situation with COVID-19 we have extended our returns window to 120 days, but your well being is of paramount importance to us so please return any unsuitable goods whenever you are able. You are responsible for the costs of returning goods to us. We would recommend for your own protection that you use a recorded delivery service. Items excluded from our goodwill returns policy include gift cards, altered/hemmed items (including hemmed trousers and covert coats with velvet collar), boxer shorts and socks. Refunds are based on the Sterling price, and are determined using the daily exchange rate. This can fluctuate from the price originally charged.

If you are returning goods from outside the EU please read the following carefully: Many items that are returned to us get held up at customs due to incorrect labelling resulting in substantial customs charges and in some cases goods being returned to the sender (you). This often occurs to items coming back from the U.S. We are unable to accept, or refund, any such costs associated with return goods levied by customs or carriers. Please label both the outside of the package and the airway bill with the following phrase: ‘BRITISH RETURN GOODS’ . This is very important as it prevents you, the customer, being charged any import duty or tax on goods that are simply being returned to the UK for exchange or refund. Please do not use FEDEX to return packages to Cordings.

If you require a new Return/Exchange form please download it here.

Exchanges

We want you to be happy with your Cordings purchase so if you change your mind we will be happy to exchange it for you. Please send goods along with your return form to::

Customer Service
Cordings
19 Piccadilly
London
W1J 0LA

You can also make an exchange in person in one of our stores.

Please note: Due to the current situation with COVID-19 we have extended our exchanges window to 120 days, but your well being is of paramount importance to us so please return any unsuitable goods for exchange whenever you are able. Items excluded from exchange policy include altered/hemmed items, boxer shorts and socks.

If you are sending back goods from an exchange from outside of EU please read the following carefully: Many items that are returned to us get held up at customs due to incorrect labelling resulting in substantial custom charges and in some cases goods are returned to the sender (you). This often occurs to items coming back from the U.S. We are unable to accept, or refund, any such costs associated with return goods levied by customs or carriers due to incorrect labelling. Please label both the outside of the package and the airway bill with the following phrase ‘BRITISH RETURN GOODS’. This is very important as it prevents you, the customer, being charged any import duty or tax on goods that are simply being return to the UK for an exchange or refund.

If you require a new Return/Exchange form please download it here.

Following recent UK government guidelines we have instructed all our staff to stay home until further notice.

We are unable at this time to process and ship any online orders.
orders placed will be immediately refunded.

We hope to be up and running again as soon as possible, and in the meantime wish everyone to stay safe and well in these unprecedented times.

I Understand