FAQs
HOW TO ORDER
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Ordering online is simple. Find a product you would like to purchase, select your size using the drop down menu, add to basket and then proceed to our secure checkout. You will receive an order confirmation email, and then a second email letting you know that your order has been dispatched or is ready to collect in store. If you have requested hemming, you will also be notified when the goods have gone to the tailors.
Please note: If you instruct the courier to leave your parcel in a safe place or with a neighbour, it is your responsibility to ensure these options are secure.
If you have any questions on the sizing of the item, please contact our customer service team during office hours by emailing shop@cordings.co.uk who will be able to advice on fit.
Please note: If you instruct the courier to leave your parcel in a safe place or with a neighbour, it is your responsibility to ensure these options are secure.
If you have any questions on the sizing of the item, please contact our customer service team during office hours by emailing shop@cordings.co.uk who will be able to advice on fit.
DO I NEED AN ACCOUNT TO PLACE MY ORDER?
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You can check out as a guest, but by creating an account you will receive the following benefits:
- Faster checkout.
- Securely store your card details for next time.
- Manage your orders.
- View your purchase history.
- Manage subscriptions.
PAYMENT
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We accept most major credit and debit cards: American Express, Maestro, Mastercard, Solo, Visa, Visa Debit and Visa Electron. You can also pay using Paypal.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
We also accept payment by bank transfer. Bank transfers can take up to 5 working days. For more information please contact our customer services during office hours on 0207 758 4122 or shop@cordings.co.uk.
The Cordings online store uses encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
We also accept payment by bank transfer. Bank transfers can take up to 5 working days. For more information please contact our customer services during office hours on 0207 758 4122 or shop@cordings.co.uk.
The Cordings online store uses encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.
HEMMING
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Most of our trousers come with unfinished inside leg lengths (see sizing charts for more information). We can hem your trousers or jeans for an additional fee of £15.
PLEASE NOTE we cannot refund or exchange trousers or jeans that have been hemmed or altered to a zip fly. This does not affect your statutory rights. So, if you are in any doubt, please order them unfinished and have them hemmed locally.
PLEASE NOTE we cannot refund or exchange trousers or jeans that have been hemmed or altered to a zip fly. This does not affect your statutory rights. So, if you are in any doubt, please order them unfinished and have them hemmed locally.
HOW TO MEASURE YOUR INSIDE LEG
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Hemming is a precise art. In order to work out your correct inside leg measurement, measure the inside leg of a pair of well-fitting trousers. Do not measure your body. Place on a flat surface and measure from the crotch (where the seams meet) to the bottom of the trouser, keeping the leg relaxed, not stretching it.
STOCK AVAILABILITY IN STORE
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All the stock that we have is available to purchase on our website. Our Piccadilly store is open and click and collect is available. If you are visiting to see a particular item, please ring the store on 0207 734 0830 to check it is there.
POSTAL CHARGES
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Our priority is to ensure that your goods are delivered to you efficiently by a reputable, trackable service. The postage we charge directly relates to what we are charged - we do not offer 'free shipping', which means there are no hidden costs. The price is per order, regardless of how many items you order, it will remain the same.
SIZING
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If an item has a size chart, this can be viewed by clicking on the SIZE GUIDE button to the right of ‘available sizes’. If you are unsure of what size you require, or would like more detailed information on the fit of a garment, please contact our customer service team at shop@cordings.co.uk who will be happy to help.
IF AN ITEM IS NOT AVAILABLE ON THE WEBSITE, IS IT AVAILABLE IN STORE?
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There are a small number of items such as accessories that are available in our Piccadilly store, but not online. If you have seen an item in the store that you would like to purchase, please ring the store on 0207 734 0830 who will be able to arrange this.