NEED HELP?
Call or email Customer Services.
We will be happy to assist.
WHERE IS MY ORDER?
You will receive tracking details once despatched.
UK delivery is typically 1–3 working days.
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WHAT ARE YOUR DELIVERY TIMES AND SHIPPING COSTS?
UK delivery is £7 and Click & Collect is free.
International options are shown at checkout.
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WILL I HAVE TO PAY TAX AND DUTY ON MY ORDER?
UK prices include VAT.
USA and international orders may incur local charges.
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HOW DO I RETURN AN ORDER?
Items must be returned within 30 days.
Please include your completed returns form.
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WHAT IF I DON’T HAVE A RETURNS FORM?
Please contact Customer Services for a copy.
We will be happy to help.
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CAN I EXCHANGE AN ITEM?
UK exchanges are subject to stock availability.
International orders must be returned for refund.
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WHEN WILL I RECEIVE MY REFUND?
Refunds are processed within 5 working days.
Please allow 2 extra working days in busy periods.
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CAN I ORDER TROUSERS UNHEMMED?
Yes. Most trousers are supplied with an unfinished leg.
The unfinished inside leg is approximately 37 inches.
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HOW DO I MEASURE MY INSIDE LEG?
Measure a well-fitting pair of trousers.
Measure from the crotch to the hem.
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DO YOU OFFER ALTERATIONS AND TAILORING?
We offer selected alterations online.
Altered items are not eligible for return or exchange.
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CAN YOU SPLIT A CITY SUIT INTO DIFFERENT SIZES?
Regrettably, our city suits are sold as a set.
Trousers are supplied 6 inches smaller than the jacket.
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HOW DO YOUR MEN’S SHIRTS FIT?
Our shirts are cut in a traditional country style.
They are fuller fitting, not tailored or slim fitting.
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HOW DO I CHOOSE THE RIGHT SIZE?
In general, our clothing has a classic fit.
Most styles are designed to measure true to size.
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WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major cards, PayPal, Apple Pay and Google Pay.
Telephone and bank transfer payments are also available.
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DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you can check out as a guest.
An account makes future checkout quicker.
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IS EVERYTHING SHOWN ONLINE AVAILABLE IN STORE?
Our website shows stock in Hampshire and in our London store.
Please check store stock before travelling.
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