Frequently Asked Questions

HOW TO ORDER

Ordering online is simple. Find a product you would like to purchase, select your size using the drop-down menu, add to your basket and proceed to our secure checkout. You will receive an order confirmation email, and then a second email letting you know that your order has been dispatched or is ready to collect in store. If you are having your order delivered by courier, they will contact you directly with delivery updates and tracking options.

For United States customers:
We have a country specific website www.cordings.co.uk/us you will be prompted to use this website.

For European and International Customers:
We use a third party shipping agent, Global E, who will handle all your tracking and delivery information. For more information, please contact our Customer Service team, call +44 (0)207 758 4122 or email shop@cordings.co.uk

Please note: If you instruct the courier to leave your parcel in a safe place or with a neighbour, it is your responsibility to ensure these options are secure.

If you have any questions on the sizing of the item, please contact our customer service team during office hours by emailing shop@cordings.co.uk who will be able to advice on fit.

DO I NEED AN ACCOUNT TO PLACE MY ORDER?

You can check out as a guest, but by creating an account you will receive the following benefits:

Faster checkout.
Securely store your card details for next time.
Manage your orders.
View your purchase history.
Manage subscriptions.
Add items to your wishlist.

PAYMENT

We accept most major credit and debit cards: American Express, Maestro, Mastercard, Solo, Visa, Visa Debit and Visa Electron. You can also pay using Paypal.

For European and International Customers, you will be offered a choice of currency and payment providers based on your location. The payment will handled by our partner, Global E, they will charge you directly in your selected currency.

All credit and debit cardholders are subject to validation checks and require authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay, cancellation or non-delivery of your order.

After placing your order, you may be asked by your card issuer to verify the payment via online banking or text message, a security measure called 3D secure. If you don’t have online banking or are having difficulties completing 3D secure, Customer Services can further advise, please call +44 (0)207 758 412 or email shop@cordings.co.uk

We can also take payment over the phone. Please kindly note for security reasons, we must allow 24hrs for the payment to clear before dispatch. We also accept payment by bank transfer. Bank transfers can take up to 5 working days. Customer Services can further advise, please call +44 (0)207 758 412 or email shop@cordings.co.u

The Cordings online store uses encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.

TAX & DUTY

United Kingdom:
For goods delivered within the UK, prices are inclusive of VAT.

United States of America:
For goods delivered within the USA, prices exclude UK VAT, currently at 20%. Our US specific website, cordings.co.uk/us, shows prices already exclusive of tax. You will need to pay any import duties and taxes directly to the courier on behalf of the importing government to release your order from customs. We are unable to advise on the exact amount, and recommend you contact your local customs office/tax authority before placing an order.
IMPORTANT: These costs are non-refundable by Cordings, as they are out of our control. If any parcel is returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any cost we incur. We apologise for the inconvenience this will cause.

European and International Customers:
Our EU and International orders are processed by our shipping partner, Global E. This allows you to shop in your selected currency and select flexible shipping rates and tax and duties options during checkout.

EU Countries:
For goods delivered within the EU, prices exclude UK VAT, currently at 20%. Our EU specific website, cordings.co.uk/eu, shows prices inclusive of your countries tax and duties. The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery.
PLEASE NOTE: If you have pre-paid local government tax and duties, European Government Customs Authorities do not refund tax and duties if an item is returned for a refund. Therefore, these fees are non-refundable and will be deducted from your refund. All charges are available to view and can be sent on request.

ALTERATIONS

We offer the following alterations online – hemming and zip fly on trousers and velvet collars on covert coats.

HEMMING: The majority of our trousers come with an unfinished inside leg length (see sizing charts for more information). You can select your inside leg measurement whilst adding the trousers to your shopping bag, we will organise for your trousers to be hemmed for a competitive tailor’s fee. Once the trousers have been hemmed to your leg length, they become void of return or exchange if they do not fit. We strongly advise first time customers to try our trousers unhemmed before selecting a hemming option. You can return them back to us to be hemmed or tailored locally to yourself once you’re happy with the fit.

ZIP FLY: Most of our trousers also come with a traditional button fly, we can have our tailor replace them with a zip fly for a competitive fee. Please select this option whilst adding the trousers to your shopping bag. Once a pair of trousers has had a zip fly inserted, they are void of return. We strongly advise first time customers to try our trousers on before requesting the zip fly to be inserted. You can return them back to us and we can tailor them with a zip or have them altered locally once you’re happy with the fit.

VELVET COLLARS: You can have a velvet collar attached to our Covert Coats, there are an array of colours to choose from. Please select this option whilst adding the coat to your shopping bag and we will organise for our tailor to attach the collar for a small surcharge. During the alteration, part of the original collar is removed to replace with the velvet, because of this, any coat that has a velvet collar attached is void of return or exchange if it does not fit. If you are in any doubt, please order the coat as sold and either send it back to us for the velvet collar attachment, or we can send you a piece of velvet for it to be tailored locally to yourself.

PLEASE NOTE We cannot refund or exchange any item that has been altered, this does not affect your statutory rights. So, if you are in any doubt, please arrange for your alterations to be done locally. If alterations are requested, your order will take an additional 3 working days to arrive.

HOW TO MEASURE YOUR INSIDE LEG

Hemming is a precise art. In order to work out your correct inside leg measurement, measure the inside leg of a pair of well-fitting trousers. Do not measure your body. Place on a flat surface and measure from the crotch (where the seams meet) to the bottom of the trouser, keeping the leg relaxed, not stretching it.

STOCK AVAILABILITY IN STORE

Our website displays stock at both our Dispatch Centre in Hampshire and our London store. All the stock that we have is available to purchase on our website.
You can also place an online order for Click and Collect by selecting this as a delivery option during checkout. We will let you know via email once your order has arrived in store. You can also use the ‘Check in Store Stock’ button on the product page to see if an item is available.
We do not stock everything that is available on our website in our store, if you are visiting to see a particular item, we strongly advise to use the ‘Check in Store Stock’ function or to call Customer Services to ensure that item is available before your visit, call +44 (0)207 758 412 or email shop@cordings.co.uk

COURIER CHARGES

Our priority is to ensure that your goods are delivered to you efficiently by a reputable, trackable service. The shipping fee we charge the customer directly relates to what we are charged - we do not offer 'free shipping', which means there are no hidden costs. The cost is per order, regardless of how many items you order, it will remain the same.
Your shipping fee will be calculated at checkout based on your delivery address. Goods are shipped from our Distribution Centre in Hampshire throughout the world; please see delivery and returns for more information.

For more information, please contact our Customer Service team, call +44 (0)207 758 412 or email shop@cordings.co.uk

SIZING

If an item has a size chart, this can be viewed by clicking on the tape measure icon next to ‘Size Info’ on the right-hand side of the product page. the If you are unsure of what size you require or would like more detailed information on the fit of a garment, please contact Customer Services who will be happy to advise, call +44 (0)207 758 412 or email shop@cordings.co.uk

IF AN ITEM IS NOT AVAILABLE ON THE WEBSITE, IS IT AVAILABLE IN STORE?

No, if an item is not available online, it is not available on store. Our website shows all the stock online and instore except for a handful of items like walking sticks and cushions. If there was something that you saw in store that you cannot find online, please contact Customer Services who will be happy to investigate, call +44 (0)207 758 412 or email shop@cordings.co.uk

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