FAQ

HOW TO ORDER

Ordering online is simple. Find a product you would like to purchase, select your size using the drop down menu, add to basket and then proceed to our secure checkout. You will receive an order confirmation e mail, and then a second e mail letting you know that your order has been dispatched or is ready to collect in store. If you have requested hemming, you will also be notified when the goods have gone to the tailors.

Goods are shipped from our store in Piccadilly throughout the world; please see delivery and returns for more information.
If your size does not appear on the drop down menu, or if you have any questions on the sizing of the item, please contact our customer service team during office hours on 0207 758 4122 or shop@cordings.co.uk who will be able to tell you if the item is coming back into stock, and advice on fit.
If you would prefer to order by telephone, please ring 0207 758 4122 during normal office hours (10.00 – 17.50 Monday to Friday).

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You can check out as a guest, but by creating an account you will receive the following benefits:
• Faster checkout.
• Securely store your card details for next time.
• Manage your orders.
• View your purchase history.
• Manage subscriptions.

PAYMENT

We accept most major credit and debit cards: American Express, Maestro, Mastercard, Solo, Visa, Visa Debit and Visa Electron. You can also pay using Paypal
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
We also accept payment by bank transfer. Bank transfers can take up to 5 working days. For more information please contact our customer services during office hours on 0207 758 4122 or shop@cordings.co.uk.
The Cordings online store uses encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.

HEMMING

Most of our trousers come with unfinished inside leg lengths (see sizing charts for more information). We can hem your trousers or jeans for an additional fee of £12.
PLEASE NOTE we cannot refund or exchange trousers or jeans that have been hemmed if you have specified the wrong length or decide you do not like them. This does not affect your statutory rights. So, if you are in any doubt, please order them unfinished and have them hemmed locally.

Please also note that if you order hemmed trousers, your order will take an additional 2-3 working days to arrive.

HOW TO MEASURE YOUR INSIDE LEG

Hemming is a precise art. In order to work out your correct inside leg measurement, measure the inside leg of a pair of well-fitting trousers. Do not measure your body. Place on a flat surface and measure from the crutch (where the seams meet) to the bottom of the trouser, keeping the leg relaxed, not stretching it.

STOCK OUTS

Our website shows the stock that is available in our shop in Piccadilly. It can sometimes be the case, especially during busy periods that the item you have ordered online has sold in the store just before. If this occurs, we will immediately let you know, offer an alternative or refund your account. We would like to apologise for this, we understand that this is frustrating, and work hard to ensure that we do everything we can to stop this happening.

IN STORE ITEM NOT ONLINE

Everything on our website can be bought in person from our Piccadilly store (please ring customer service on 0207 758 4122 to check stock availability in Harrogate) There are a number of items that are available in store but not shown online. If you would like to buy something you have seen in store, and have it shipped to you, please contact our customer service team who will be happy to help.

POSTAL CHARGES

Our priority is to ensure that your goods are delivered to you efficiently by a reputable, trackable service. The postage we charge directly relates to what we are charged, we believe that this way there are no hidden costs. The price is per order, so regardless of how many items you order, it will remain the same. Goods are shipped from our store in Piccadilly throughout the world; please see delivery and returns for more information.

SIZING

If an item has a size chart, this can be viewed by clicking on the SIZE GUIDE button to the right of ‘available sizes’. If you are unsure of what size you require, or would like more detailed information on the fit of a garment, please contact our customer service team during office hours on 0207 758 4122 or shop@cordings.co.uk who will be happy to help.

IF AN ITEM IS AVAILABLE ON THE WEBSITE, IS IT AVAILABLE IN STORE?

If the item is on our website, it will be available in our store in Piccadilly, if you would like to know if it is in Harrogate please ring 01423276200.