Terms and Conditions of Use
Welcome to Cordings Website. By continuing to browse the Website and / or placing an order, you accept the following terms and conditions of use, which together with our privacy policy governs Cordings relationship with you in relation to this Website. It’s likely that we’ll need to update our terms and conditions from time to time and it is your responsibility to check these terms and conditions before ordering in case there are any changes. Last updated 18th March 2024.
We update our Website content on a regular basis, so please check before acting upon material previously obtained from this Website. While we provide all content in good faith, we accept no responsibility for the accuracy, completeness, suitability for your intended use or timeliness of it. You accept that any content provided by us is general in nature and does not constitute advice.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
If you do not agree with these terms and conditions, you should not use or access our website.
The term Cordings or ‘us’ or ‘we’ refers to the owner of this Website whose registered office is:
J C Cordings and Co Ltd
19 Piccadilly
W1J 0LA
London
INTELLECTUAL PROPERTY RIGHTS
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We are the owner or licensed user of the copyright and other intellectual property rights in the material on this Website. You may not reproduce, adapt, upload, link, frame, broadcast, distribute or in any way transmit the material on this Website without our written consent, other than to the extent necessary to view the material or as permitted by law. Title to anything ordered by you does not pass to you.
SECURITY
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You must take your own precautions to ensure that the process which you employ for accessing this website (or any linked website) does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.
You acknowledge that although we regularly monitor our system for possible vulnerabilities and attack, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this Website. In the absence of negligence on our part, we do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.
Disclaimer
Except in relation to liability that cannot be lawfully excluded, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this Website or any linked Website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this Website.
You acknowledge that although we regularly monitor our system for possible vulnerabilities and attack, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this Website. In the absence of negligence on our part, we do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.
Disclaimer
Except in relation to liability that cannot be lawfully excluded, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this Website or any linked Website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this Website.
CONDITIONS OF MAKING AN ONLINE PURCHASE
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Buying Online
We secure access to all transactional areas of our websites using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We regularly monitor our system for possible vulnerabilities and attack, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Presentation, pricing and availability of goods
We always aim to ensure that all details, descriptions and prices appearing on this Website are accurate, but from time to time errors may occur. All prices listed are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time.
While we try to accurately represent the colour of an item, photography will be affected by the settings of the computer on which it is viewed.
Where we have made an error in the price of an item on our site, we reserve the right to withdraw this item from sale at this price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price or cancel the order. All items sold are subject to availability and while every effort is made to fulfil your order, the stock visible on our website is held in our two stores, and during busy periods may have sold in store concurrent to an online order being placed. This may be the case, even if your order has been confirmed. We will advise you by email if we have to cancel your order for this reason, and a suitable alternative will be offered, or your money will be refunded.
Contract creation whilst ordering online
The technical steps creating the contract between you and us are as follows:
These e mails are sent to you for us to fulfil our contractual obligations regarding your order.
Non-acceptance of an order may be the result of one of the following
We secure access to all transactional areas of our websites using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We regularly monitor our system for possible vulnerabilities and attack, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Presentation, pricing and availability of goods
We always aim to ensure that all details, descriptions and prices appearing on this Website are accurate, but from time to time errors may occur. All prices listed are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time.
While we try to accurately represent the colour of an item, photography will be affected by the settings of the computer on which it is viewed.
Where we have made an error in the price of an item on our site, we reserve the right to withdraw this item from sale at this price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price or cancel the order. All items sold are subject to availability and while every effort is made to fulfil your order, the stock visible on our website is held in our two stores, and during busy periods may have sold in store concurrent to an online order being placed. This may be the case, even if your order has been confirmed. We will advise you by email if we have to cancel your order for this reason, and a suitable alternative will be offered, or your money will be refunded.
Contract creation whilst ordering online
The technical steps creating the contract between you and us are as follows:
- You place the order for your products on the website by pressing the confirm order button at the end of the checkout process.
- We will send you an order confirmation email detailing the products you have ordered, the delivery method and delivery address.
- For items being delivered to you (as opposed to Click & collect), when your product is shipped we will send you a despatch confirmation email.C
These e mails are sent to you for us to fulfil our contractual obligations regarding your order.
Non-acceptance of an order may be the result of one of the following
- The product you ordered being unavailable
- Our inability to obtain authorisation payment
- The identification of a pricing or product description error
- We or our third party representatives suspect fraudulent activity
PAYMENT
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We accept most major credit and debit cards: American Express, Maestro, Mastercard, Solo, Visa, Visa Debit and Visa Electron. You can also pay using PayPal.
For European and International customers, you will be offered a choice of currency and payment providers based on your location. The payment will be handled by our partner, Global E, they will charge you directly in your selected currency.
All credit and debit cardholders are subject to validation checks and require authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay, cancellation or non-delivery of your order.
For goods delivered within the UK, prices are inclusive of VAT.
For goods delivered within the USA, prices exclude UK VAT, currently at 20%. Our US specific website, cordings.co.uk/us, shows prices already exclusive of tax. You will need to pay any import duties and taxes directly to the courier on behalf of the importing government to release your order from customs. We are unable to advise on the exact amount, and recommend you contact your local customs office/tax authority before placing an order.
IMPORTANT: These costs are non-refundable by Cordings, as they are out of our control. If any parcel is returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any cost we incur. We apologise for the inconvenience this will cause.
Our European and International orders are processed by our shipping partner, Global E. This allows you to shop in your selected currency, shipping rates and tax and duty options vary on destination and shown at checkout.
Delivery costs are charged in addition to the product price and are included in the total cost. Any additional charges are clearly displayed where applicable and included in the total cost.
If you are paying by credit or debit card, payment is taken at the point of checkout. Your order confirmation email confirms that payment has been made; we then carry out pre-authorisation checks on your card upon receiving your order to ensure there are sufficient funds to settle the transaction. Goods will not be despatched until the pre-authorisation check is complete and the payment has been received.
For European and International customers, you will be offered a choice of currency and payment providers based on your location. The payment will be handled by our partner, Global E, they will charge you directly in your selected currency.
All credit and debit cardholders are subject to validation checks and require authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay, cancellation or non-delivery of your order.
For goods delivered within the UK, prices are inclusive of VAT.
For goods delivered within the USA, prices exclude UK VAT, currently at 20%. Our US specific website, cordings.co.uk/us, shows prices already exclusive of tax. You will need to pay any import duties and taxes directly to the courier on behalf of the importing government to release your order from customs. We are unable to advise on the exact amount, and recommend you contact your local customs office/tax authority before placing an order.
IMPORTANT: These costs are non-refundable by Cordings, as they are out of our control. If any parcel is returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any cost we incur. We apologise for the inconvenience this will cause.
Our European and International orders are processed by our shipping partner, Global E. This allows you to shop in your selected currency, shipping rates and tax and duty options vary on destination and shown at checkout.
Delivery costs are charged in addition to the product price and are included in the total cost. Any additional charges are clearly displayed where applicable and included in the total cost.
If you are paying by credit or debit card, payment is taken at the point of checkout. Your order confirmation email confirms that payment has been made; we then carry out pre-authorisation checks on your card upon receiving your order to ensure there are sufficient funds to settle the transaction. Goods will not be despatched until the pre-authorisation check is complete and the payment has been received.
RIGHT OF CANCELLATION
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- You are entitled to cancel your contract, provided that you exercise your right no longer than 14 days after the day on which you receive your order.
- Your right to return or cancel products does not apply to goods that have been altered, such as hemmed trousers or inserted zips on trousers. This doesn´t affect your statutory rights if goods are faulty or not as described.
- If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
- All goods must be returned in a saleable condition.
- We recommend you use a tracked or signed for service when returning goods, as Cordings cannot take any responsibility for return goods lost in transit.
- You must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel, your phone number and email address.
- You can cancel by email shop@cordings.co.uk or call on 02077584122, or write to: CCustomer Services, 20 Glenmore Business Park, Colebrook Way, Andover SP10 3GZ United Kingdom
- We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
GIFT CARDS
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- You may use the gift cards to make a purchase at our London store, via a telephone order or online.
- Cards expire 12 months from the date of purchase and balance will be forfeited.
- When you use the Cordings gift card, the amount of your purchase will be deducted from the balance on the card. Change cannot be given.
- Cordings gift cards cannot be redeemed or exchange for cash.
- Refunds will not be given for the purchase of a Cordings voucher.
- We are unable to refund lost gift cards.
WEBSITE LINKS
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This website contains links to other websites operated by third parties. We have no control over the information on these sites or the products or services on them and therefore make no representations regarding the accuracy or suitability of such information, services, or products. Inclusion of a link to a third party Website should not be seen as our endorsement of that party´s Website. By linking to sites operated by third parties, we are not authorising the reproduction of any material on such Websites, as such material may be the subject of intellectual property rights. Third party Websites may have terms and conditions, and privacy agreements that differ from ours.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.