Please return goods along with your returns form to:

Customer Service
Cordings
20 Glenmore Business Park
Colebrook Way
Andover
Hampshire
SP10 3GZ
United Kingdom


Please note: we have extended our returns window to 30 days, but your well being is of paramount importance to us so please return any unsuitable goods whenever you are able. You are responsible for the costs of returning goods to us. We would recommend for your own protection that you use a recorded delivery service. Once received, we process all refunds within 5 working days of delivery, you will be refunded the cost of the items returned to your original payment method. Please kindly note that postage costs are a non-refundable cost that the business has already incurred with the courier. Items excluded from our goodwill returns policy include gift cards, altered/hemmed items (including trousers that have been hemmed or changed to a zip fly, covert coats with velvet collar), boxer shorts and socks. Refunds are based on the Sterling price, and are determined using the daily exchange rate. This can fluctuate from the price originally charged.

If you are returning goods from outside the UK please read the following carefully: Many items that are returned to us get held up at customs due to incorrect labelling resulting in substantial customs charges and in some cases goods being returned to the sender (you). This often occurs when customers are sending back items from the U.S. We are unable to accept or refund any such costs associated with return goods levied by customs or carriers. Please be sure to state the reason for export as ‘BRITISH RETURN GOODS’ . on the paperwork and label the outside of the package with this phrase too. This is very important as it prevents you, the customer, from being charged any import duty or tax on goods that are simply being returned to the UK for exchange or refund. We advise that you use a local post office rather than an expensive courier to return your parcel. Please do not use FEDEX to return packages to Cordings.

If you require a new Return/Exchange form please download it here.

We want you to be happy with your Cordings purchase so if you change your mind we will be happy to refund or exchange it for you, Please send goods along with your return form to:

Customer Service
Cordings
20 Glenmore Business Park
Colebrook Way
Andover
Hampshire
SP10 3GZ
United Kingdom


Please note: Due to the current situation we have extended our exchanges window to 30 days, but your well being is of paramount importance to us so please return any unsuitable goods for exchange whenever you are able. Items excluded from exchange policy include any altered items - including zip fly, velvet collars and hemmed items, boxer shorts and socks.

If you are sending back goods from an exchange from outside of UK please read the following carefully: Many items that are returned to us get held up at customs due to incorrect labelling resulting in substantial custom charges and in some cases goods are returned to the sender (you). This often occurs to items coming back from the U.S. We are unable to accept, or refund, any such costs associated with return goods levied by customs or carriers due to incorrect labelling. Please label both the outside of the package and the airway bill with the following phrase ‘BRITISH RETURN GOODS’. This is very important as it prevents you, the customer, being charged any import duty or tax on goods that are simply being return to the UK for an exchange or refund.

If you require a new Return/Exchange form please download it here.