FAQs
NEED HELP?
Call or email Customer Services.
We will be happy to assist.
Call Customer Services on +44 (0)20 7758 4122
Email Customer Services at shop@cordings.co.uk
WHERE IS MY ORDER?
You will receive tracking details once despatched.
USA delivery is typically 3–5 working days.
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USA orders are typically delivered within 3–5 working days.
During busy promotional or sale periods, or if your order requires alterations such as hemming, please allow an additional 2 working days.
If your tracking shows your parcel as delivered, we recommend checking around your property, with neighbours or household members, and reviewing any delivery notifications provided by the courier.
If you are still unable to locate your order, please contact Customer Services who will be happy to advise.
WHAT ARE YOUR DELIVERY TIMES AND SHIPPING COSTS?
USA delivery is $35 via DHL Express.
Delivered within 3–5 working days.
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- USA: $35 per order | 3–5 working days
The courier fee is a flat rate regardless of how many items you order.
Please allow an additional 2 working days if your order includes alterations or hemming, or if you are ordering during a Sale period.
Please note that import duties and taxes are not included in this charge and will be requested by DHL on behalf of the US Government before your order can be released from customs. See Will I have to pay tax and duty? below for further information.
We are unable to ship to PO Box addresses.
WILL I HAVE TO PAY TAX AND DUTY ON MY ORDER?
UK VAT is not charged on USA orders.
Import duties and taxes will be charged on delivery.
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Import duties and taxes will be requested by DHL on behalf of the US Government before your order can be released from customs. This is not a charge made by Cordings — it is a requirement of importing goods into the USA.
We are unable to advise on the exact amount of any duties or taxes and recommend you contact your local customs office or tax authority before placing an order.
Please note that these charges are non-refundable, as they are outside of our control. If a parcel is returned to us due to customs charges being higher than expected, we reserve the right to deduct any costs we incur from your refund.
HOW DO I RETURN AN ORDER?
Items must be returned within 30 days.
Please include your completed returns form.
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Please return your goods along with your completed returns form to:
Customer Service
Cordings
20 Glenmore Business Park
Colebrook Way
Andover
Hampshire
SP10 3GZ
United Kingdom
You are responsible for the cost of returning goods to us. We recommend using your local post office on a recorded service rather than a courier, which can be expensive for international returns.
Important — labelling your return correctly:
You must write BRITISH RETURN GOODS clearly on all paperwork and on the outside of the package. This prevents you from being charged import duty or tax on goods returning to the UK. Returns that are incorrectly labelled can be held by UK Customs, resulting in substantial charges or in some cases the parcel being returned to you. We are unable to accept or refund any costs associated with incorrectly labelled returns.
Please note that postage costs are non-refundable.
The following items are excluded from our returns policy: gift cards, altered or hemmed items (including trousers that have been hemmed or converted to a zip fly, and covert coats with a velvet collar), boxer shorts, and socks.
WHAT IF I DON'T HAVE A RETURNS FORM?
Please contact Customer Services for a copy.
We will be happy to help.
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CAN I EXCHANGE AN ITEM?
Yes, exchanges are available for USA customers.
Subject to stock availability.
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Please include your completed returns form with the item you are returning and indicate clearly that you would like an exchange, including the size or style required.
Please note that you are responsible for the cost of returning goods to us.
WHEN WILL I RECEIVE MY REFUND?
Refunds are processed within 5 working days.
Please allow 2 extra working days in busy periods.
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Refunds will be issued to your original payment method.
Please note that postage costs are non-refundable.
CAN I ORDER TROUSERS UNHEMMED?
Yes. Most trousers are supplied with an unfinished leg.
The unfinished inside leg is approximately 37 inches.
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We would recommend ordering trousers unhemmed and trying them on first. Once you are satisfied with the fit, a local tailor will be able to hem them to your preferred length.
If you are unsure, please contact Customer Services who will be happy to assist.
HOW DO I MEASURE MY INSIDE LEG?
Measure a well-fitting pair of trousers.
Measure from the crotch to the hem.
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Lay the trousers flat and measure from the crotch, where the seams meet, to the bottom of the leg.
If you are unsure, we would recommend ordering unhemmed and having the trousers altered once you are happy with the fit.
DO YOU OFFER ALTERATIONS AND TAILORING?
We offer selected alterations online.
Altered items are not eligible for return or exchange.
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If you are unsure about sizing, we recommend trying garments unaltered first. Alterations can then be carried out either by us or by a local tailor once you are confident in the fit.
Please note that once an item has been altered, it is no longer eligible for return or exchange unless faulty or not as described.
Some of our classic men's trousers, including corduroy and moleskin styles, have approximately 1½ inches in the centre back seam to allow the seat to be let out. This is also available on our men's city suits.
CAN YOU SPLIT A CITY SUIT INTO DIFFERENT SIZES?
Regrettably, our city suits are sold as a set.
Trousers are supplied 6 inches smaller than the jacket.
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Regrettably, we are unable to split suit sets to accommodate different sizes.
Some suits do have matching single trousers available separately, which may be helpful when choosing the most suitable option.
The trousers can typically be taken in or let out by approximately 1 inch. We would recommend trying the suit on first and then visiting a local tailor for fitting advice.
Please note that once a suit has been altered, it is no longer eligible for return or exchange unless faulty or not as described.
HOW DO YOUR MEN'S SHIRTS FIT?
Our shirts are cut in a traditional country style.
They are fuller fitting, not tailored or slim fitting.
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Shirts are sized by neck circumference in inches and are intentionally more generous than many contemporary shirt styles. We would not describe them as tailored or slim fitting.
All of our shirts are made from the same block, so sizing is consistent across the range. Sleeve length is approximately 36 inches, measured from the centre back neck, across the shoulder and down to the cuff.
Some customers who prefer a shorter sleeve do choose to have them adjusted by their own tailor.
We appreciate that this style will not suit everyone, particularly those looking for a slimmer fit or multiple sleeve length options.
HOW DO I CHOOSE THE RIGHT SIZE?
In general, our clothing has a classic fit.
Most styles are designed to measure true to size.
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In general, we would describe our clothing as having a classic fit.
Our trousers are designed to measure true to size in inches. For example, if your waist measures 34 inches at the natural waist, a size 34 would be the correct size to take.
The same applies to our jackets. If your chest measures 40 inches, a size 40 jacket would be the correct size.
Our coats are designed to be worn over a jacket, so you do not need to size up. If you prefer a slightly slimmer fit, or do not intend to wear tailoring or heavier knitwear underneath, you may wish to consider taking a size down.
If you are unsure which size to choose or would like more detailed advice on fit, please contact Customer Services who will be happy to assist.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major cards, PayPal, Apple Pay and Google Pay.
Telephone and bank transfer payments are also available.
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All card payments are subject to validation checks and authorisation by the card issuer. In some cases, you may be asked to complete additional security checks such as 3D Secure.
We are also able to take payment over the phone or via bank transfer. Please allow time for these payments to clear before dispatch.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you can check out as a guest.
An account makes future checkout quicker.
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Creating an account allows for a faster checkout experience and enables you to view your order history, manage your details and save items to your wishlist.