Frequently Asked Questions US

HOW TO ORDER

Ordering online is simple. Find a product you would like to purchase, select your size using the drop down menu, add to basket and then proceed to our secure checkout. You will receive an order confirmation email, and then a second email letting you know that your order has been dispatched or is ready to collect in store.

DO I NEED AN ACCOUNT TO PLACE MY ORDER?

You can check out as a guest, but by creating an account you will receive the following benefits:

Faster checkout.
Securely store your card details for next time.
Manage your orders.
View your purchase history.
Manage subscriptions.

PAYMENT

We accept most major credit and debit cards: Visa, Visa Debit, Visa Electron, Mastercard, Maestro, American Express.
We also offer Apple Pay, Google Pay and PayPal.
All transactions are in USD $ currency.
All transactions are subject to authorisation checks by the card issuer. You will be redirected to a 3D-Secure authentication page once you have entered your card details. If the issuer of the payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
If the authentication checks have failed, we may ask you for further information regarding your payment for both your security and ours. Our Customer Service team will contact you directly.
We also accept payment by bank transfer, for more information please contact Customer Services, +44 207 758 4122 or shop@cordings.co.uk.
The Cordings online store uses encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.

HEMMING / ALTERATIONS

We offer the following alterations online – hemming and zip fly on trousers and velvet collars on covert coats.
HEMMING Most of our trousers come with unfinished inside leg lengths (see sizing charts for more information). We can hem your trousers or jeans for an additional fee of $22.
ZIP FLY We are able to replace button flies on our trousers with a zip if preferred. There is an additional fee of $29 for this.
VELVET COLLARS We are able to add a velvet collar in a number of colours to our covert coats. There is an additional fee of $65 for this.
PLEASE NOTE We cannot refund or exchange any item that has been altered, this does not affect your statutory rights. So, if you are in any doubt, please arrange for your alterations to be done locally. If alterations are requested, your order will take an additional 3 working days to arrive.

HOW TO MEASURE YOUR INSIDE LEG

Hemming is a precise art. In order to work out your correct inside leg measurement, measure the inside leg of a pair of well-fitting trousers. Do not measure your body. Place on a flat surface and measure from the crotch (where the seams meet) to the bottom of the trouser, keeping the leg relaxed and not stretching it.

COURIER CHARGES / TAX & DUTY

Your order will be sent to you via our courier, DHL. We use an express, efficient and fully tracked air service. The courier fee we charge directly relates to what we are charged - we believe that this way there are no hidden costs. The price is per order, regardless of how many items you order, it will remain the same. Goods are shipped from our Dispatch Centre in Hampshire, UK. Please see delivery and returns for more information.

UK tax (VAT) has already been deducted from the retail price shown, however you may need to pay any local import duties and taxes directly to the courier to release your order from customs. We are unable to advise on the exact amount, and recommend you contact your local customs office/tax authority before placing an order. These costs are non-refundable by Cordings, as they are out of our control. If any parcel is returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any cost we incur. We apologise for the inconvenience this will cause.

SIZING

If an item has a size chart, this can be viewed by clicking on the SIZE GUIDE button to the right of ‘available sizes’. If you are unsure of what size you require, or would like more detailed information on the fit of a garment, please contact our customer service team at shop@cordings.co.uk who will be happy to help.

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