COVID-19 – Information for our customers

Monday, 8 June 2020

OUR STORES

HARROGATE Open Monday – Saturday 12.00 hrs – 17.00 hrs

We are delighted to welcome you back to our Harrogate store. Our employees and customers are important to us, and to ensure their safety, we have put the following provisions in place:

Social Distancing – we ask that customers maintain the recommended distance from other shoppers while in store.

Face Masks – We respectfully insist that face masks are worn by all customers within the store.

Fitting Rooms – for the safety of our customers, our fitting rooms are currently closed. To allow customers more time to try items on at home, and return any purchases that might be unsuitable, we have extended our returns policy to 60 days.

Contactless Payment – where possible, we ask that customers use contactless payment options for faster, safer checkout.

Hand Sanitising – for your convenience, Hand Sanitising Stations are in place at the entrance to each of our stores.

If you have any symptoms of Covid-19, we request that you do not visit our store.

PICCADILLY Closed until January 2021

Our iconic Piccadilly store is undergoing renovation, which had to be postponed due to the pandemic. Work has now commenced and we are hoping to reopen early January. Our retail teams are all missing our exceptional customers and send you their best wishes.

IS THE WHOLE COLLECTION AVAILABLE?

Yes. Our website store is showing stock held in both our two stores, as well as specific items held at our suppliers. For those items held with our suppliers, there will be an extended delivery period, and we will be in contact to discuss this with you.

I NEED TO RETURN AN ITEM FOR AN EXCHANGE OR REFUND, WHAT SHOULD I DO?

We have extended our returns policy up to 30 days, and ask that you send the goods back to us when it is convenient for you to do so. Ensure you follow the instructions as per the returns form sent in your parcel, as you will be shipping the goods to Harrogate. Please be aware it will take us longer to process returns / exchanges.

ARE ALTERATIONS AVAILABLE?

Yes. Our tailors are working, so all alterations, including hemming, zip flies and velvet collars are available. Please allow up to 7 working days. N.B We cannot offer a refund clothing that has been altered, including hemming, zip flies and collars.

HOW ARE YOU MAKING DELIVERIES SAFE?

Our teams are processing orders in line with government guidelines. We advise that you wash your hands thoroughly after handling your parcel and ask your driver to place the parcel in a safe place to avoid close contact.

CAN I STILL CONTACT YOU IF I HAVE A QUESTION?

We would be delighted to answer any questions you may have on our collections or other sartorial matters! Our customer service team is available Monday-Friday 10.00 hrs- 17.30 hrs
Phone – 0207 758 4122
Email – [email protected]

Thank you all for your understanding during this time. We wish all of you our very best regards; from our family to yours. Stay safe and well, until we are able to meet again in person, in our two unique stores. We would also like to take this opportunity to thank every key worker, including our amazing NHS staff for working so selflessly.

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