We have tried to answer some of the questions we think you might ask.
However, if you have a query that we haven't answered, please contact us on email@example.com
Question: How to order on this site
Answer: Making a purchase on the Cordings on-line store could not be easier. Simply click on the item you wish to purchase (if you wish to view the garment more closely click the zoom button or click on the garment itself), next click the size and colour you want, followed by a click on Add To Cart. You will then be shown the item you have put in your basket and can continue shopping or choose to checkout. When checking out you can view the contents of your shopping basket and alter quantities, remove items, return to the online store to continue shopping or clear your basket entirely.
If you are a new shopper click register, where you will be taken through the simple registration process.
Question: How does one pay and what sort of Security is in place?
Answer: By card, we accept the following: American Express, Maestro, Mastercard, Solo, Visa, Visa Debit and Visa Electron.
The Cordings online store uses encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.
Question: How much is delivery and how long does it take?
Answer: All our items are delivered by a carrier and the charges are as follows:
Mainland UK & Northern Ireland standard delivery: £6.50. This is a TDL service which takes up to 2 working days
Delivery within the European Union (see shipping details): £20. This service takes up to 3 working days
Delivery to other destinations (see shipping details): £35. This service may take up to 7 working days
Local import duties may be payable upon receipt. All orders on this site will be charged in British Pounds Sterling.
Question: Can you hem unfinished trousers?
Answer: Most of our trousers come with unfinished inside leg lengths (see the sizing charts for more information). You may choose, however, to have your trousers or jeans hemmed for an additional fee of £10. This means that we will take up your trousers to your precise requirements - exactly the length you want them. Please note that we cannot refund or exchange trousers or jeans that have been hemmed if you have specified the wrong length or decide you do not like them. This does not affect your statutory rights. So, if you are in any doubt, please order them unfinished and have them hemmed locally.
Please also note that if you order hemmed trousers, your order will take an additional 2-3 working days to arrive. Thus allow 4-5 working days from date of order.
Question: How do I measure my inside leg?
Answer: Hemming is a precise art. In order to work out your correct inside leg measurement, measure the inside leg of a pair of well fitting Cordings trousers. Do not measure your body. Place on a flat surface and measure from the crutch (where the seams meet) to the bottom of the trouser, keeping the leg relaxed, not stretching it
Question: What happens if I don't like the items or they do not fit?
Answer: No problem. Just send the items back to us for either exchange or a full refund. If it is convenient to you we also accept returns in our Piccadilly store. We ask that all items are returned in saleable condition within 28 days of purchase. Please note that you will be responsible for the costs of returning goods to us unless the item was delivered to you in error. We would recommend for your own protection that you use a recorded delivery service.
Question: Can I return an item that has been altered?
Answer: We cannot refund any items that have had alterations made to them.
Question: What is the address?
Answer: All enquiries are dealt with by our London office and the contact details are as follows:
J C Cordings and Co Ltd
London W1J 0LA
Tel : 44 (0)20 7734 0830
Fax: 44 (0)20 7494 2349
Question: Why is this product on the site if you are completely sold out?
Answer: We are very sorry if an item you would like to order is sold out or is delayed. We really do try and make sure that as many items as possible are in stock. Having good stock availability not only means happier and better-dressed customers but also more sales and a happier accounts department. We have a team of staff dedicated to trying to predict sales and how many of each colour and each size of each individual product we should order. Unfortunately this is not an exact science - and every season some items sell far better than expected (and some not so well). In addition, since everything is made exclusively for us, it often takes three or four months to get repeat deliveries, and sometimes because of the exclusivity of our fabrics we are unable to repeat them at all. We do sincerely apologise if an item that you want to order is out of stock and hate this problem as much as you do.
Question: Can I have free postage on my order?
Answer: We know you all like free postage. We have considered offering it all the time but the costs would have to be absorbed somewhere else (i.e. the price of the clothes going up). This is a genuine charge that we have to pay and therefore we have no alternative other than to ask you to contribute to this cost.
Question: Why don't you always offer free returns when most of your competitors do?
Answer: Again, as mentioned earlier, it would mean the costs being pushed on to the clothes. The costs are more transparent this way.